OVERVIEW
Emotions can influence the way we act and react in the workplace. Emotional Intelligence is the ability to recognize our behaviors, moods, and impulses, and manage them in a positive way so that we can communicate effectively, empathize with others, manage stress, overcome challenging situations, and defuse conflict. Emotional intelligence helps you build stronger relationships, succeed at work, and achieve your career and personal goals.
This 2-days training course is useful for anyone who leads or works with other people, no matter what size the organization. This course will focus on the five core competencies of emotional intelligence: self-management, self-awareness, self-regulation, self-motivation, and empathy and include interpersonal skills.
Participants will learn to develop and implement these competencies to enhance their relationships in work and life by increasing their understanding of social and emotional behaviors and learning how to adapt and manage their responses to situations.
By the end of this course the participants will be able to:
- Understanding to current research on the brain, emotions, behavior, and learning
- Understanding the three components of “Know Yourself, Choose Yourself, Give Yourself”
- Learning environment constructed to enhance intrapersonal and interpersonal intelligence
- Examining your capacity to be a role model for EQ.
- Typically spans 2 days (9am to 5pm).
- Nonetheless, we can customize both the program’s duration and schedule to cater to unique client requirements (e.g., compact 1-day workshops or extended sessions beyond 3 days).
- Managers and supervisors
- Human resources professionals
- Team leaders and project managers
- Sales and customer service professionals
PROGRAM OUTLINE
Introduction to the Physiology of the Brain.
- Multiple Intelligences
- Overview of EQ – The origins of EQ
- Hijacking, & communicating emotions & the conceptualization of EQ by Peter Salovey, John Mayer and Daniel Goleman
Building Blocks of Interpersonal Relationship through EQ
- The importance of human relations at workplace
- Self-understanding of interpersonal relationship
- How to manage interpersonal relationship with people of different personalities and understanding their needs and expectations.
- Human relations & positive reinforcement
- Human relations & handling criticism
Self-Awareness
- Recognizing our own thoughts, feelings, and actions
- Proactive vs Reactive tendencies
- Focusing on the Sphere of Influence
Self-Regulation
- Use energy generated by the feeling to recognize and solve the underlying problem.
- Delayed Gratification & Instant Gratification
- Managing emotions of self & others
Self-Motivation
- Extrinsic and Intrinsic Motivation
- Optimism, Resilience & Managing Adversity
Empathy
- Are attentive to emotional cues and listen well
- Show sensitivity and understand others’ perspectives
- Help out based on understanding other people’s needs and feelings
Social Skills
- Understanding different Personalities (DISC Profiling)
- Exercise effective tactics for persuasion.
- Sending clear and convincing messages.
- Inspiring and guiding groups and people.
- Managing difficult people and tense situations with diplomacy and tact.
- Build rapport and keep others in the circle.
PROGRAM METHODOLOGY
- Hands-on Activities: Practical exercises to reinforce theoretical concepts.
- Group Discussions: Opportunities for peer-to-peer learning and exchange of ideas.
- Role Plays: Simulations of realistic situations to build practical skills.
- Feedback Sessions: Reviews and reflections to encourage improvement.
- Problem-solving Exercises: Develop critical thinking and decision-making skills.
- Experiential Learning: Learning by doing, promoting active involvement.
- Interactive Lectures: Engaging presentations by experts in the field.
- Case Studies: Real-world scenarios for learners to apply their knowledge.
- Quizzes & Tests: Regular assessments to track learning progress.
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