OVERVIEW
Modern business is complex and demanding. To succeed, people must collaborate effectively to meet individual and team objectives. They need to take every opportunity to learn from their daily experiences of working with each other to improve performance. To do this, they must take the time to reflect and understand what happened and did not happen during a particular business activity, why this was the case, and learn from it.
Leading Through Conversations is a practical intensive program for leaders (eg. HR personnel, managers, executive team leaders, committee members, supervisors, team leader and etc) who are tired of unproductive meetings, conflicts, misunderstandings, lack of motivation, and low engagement and productivity. This is for your if you want to increase your mastery of communication tools, increase your influence, and foster more productive dialogue in meetings and other interactions. It’s Intended to hone dialogue skills.
By the end of this course the delegates will be able to:
- Make your meetings more productive and meaningful, dealing with the real issues.
- Keep discussions on track and channel differences of opinion constructively.
- Get your point across more persuasively without people misunderstanding you.
- Get people to speak up, think together, and share ideas more openly.
- Say what you need to say about issues that matter and work through them.
- Challenge other’s views respectfully in ways that don’t deteriorate into argument.
- Have conversations that bring engagement and results.
- Replace dead-end debate and argument with more skilful discussion and dialogue.
- Create a conversational culture where people feel safe to raise hard issues.
- Typically spans 2 days (9am to 5pm).
- Nonetheless, we can customize both the program’s duration and schedule to cater to unique client requirements (e.g., compact 1-day workshops or extended sessions beyond 3 days).
- Team Leaders
- Supervisors
- Managers
- Department Heads
- Directors
- Executives
PROGRAM OUTLINE
- By understanding the behavioural style and preferences of an individual, we can predict with reasonable confidence, the managerial priorities of an individual. This can help us personalize their development journey. The program uses best-in-class assessments such as Everything DiSC Management profile that helps manages understand themselves and others; and provide a step-by-step method to connect better with others.
- Describe the link between individual attributes, behaviour, and performance
- Develop an understanding of various behavioral styles, and the associated motivators, fears, and stressors
- Illustrate ways of building a personalised work environment for team members that promotes psychological safety and motivation
- Relate with how non-verbal cues are indicative of one’s emotional state and learn to observe both positive and negative cues in people
- What strategies work best to provide an effective feedback?
- What is a constructive feedback as opposed to a negative feedback?
- What is the best way to formulate your feedback in order to get the best results?
- What kind of feedback works and what kind does not?
- How to use effective body language when giving feedback to show honesty and increase the likelihood of growth for the other person
- How to take advantage of the power of giving gratitude
- How appreciating others’ efforts can significantly increase their productivity
- Why don’t we praise as much as we should?
- How people receive feedback
- How does knowing how to receive feedback help you to provide feedback?
- How should you deal with aggressively critical people?
- How to disarm an aggressive criticiser using a simple yet powerful technique
- What body language posture and gestures are most suitable when receiving feedback?
- What strategy to use in managing difficult conversations?
- What are the critical body language signals and gestures to be aware of in a conversation?
- Why is it important to understand other people’s needs and how this can help you to improve your conversation?
- How to gain respect and show it
- Why aiming for win/win can make all the difference?
PROGRAM METHODOLOGY
- Hands-on Activities: Practical exercises to reinforce theoretical concepts.
- Group Discussions: Opportunities for peer-to-peer learning and exchange of ideas.
- Role Plays: Simulations of realistic situations to build practical skills.
- Feedback Sessions: Reviews and reflections to encourage improvement.
- Problem-solving Exercises: Develop critical thinking and decision-making skills.
- Experiential Learning: Learning by doing, promoting active involvement.
- Interactive Lectures: Engaging presentations by experts in the field.
- Case Studies: Real-world scenarios for learners to apply their knowledge.
- Quizzes & Tests: Regular assessments to track learning progress.
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