OVERVIEW
Just because you walk through the door and into an office building does not mean you check your emotions at that door before starting work, although it used to seem that way. In reality, emotions have always been in the workplace, but they were to be kept in check, with people pretending not to feel while they were on the clock.
These days, however, we are allowing emotions at work and recognizing the benefits of doing so. And emotional intelligence matters more than it used to because the workplace has changed. Today we work largely in teams, not isolation, for one thing, and savvy companies are realizing that recognizing emotions exist can lead to healthier environments. This doesn’t mean it’s an emotional free-for-all by any means, but it does mean people are more likely to be aware of their own and others’ emotions and act accordingly. People with higher emotional intelligence are also more adaptable to change—a must in our fast-changing digital age.
In addition, leaders with higher emotional intelligence tend to have happier employees who then stay longer, reducing the costs of attrition, and try harder, increasing productivity. An article at Forbes cites examples of salespeople with higher emotional intelligence significantly outperforming other salespeople and states that in a study of 515 executives, emotional intelligence was a higher predictor of success than experience or IQ.
Upon successful completion of this course, participants will be able to master the 5 core skills of high EQ people:
- Self-awareness & Positive Mindset: When we’re self-aware, we know our strengths and weaknesses, as well as how we react to situations and people.
- Self-regulation: Because they are self-aware, emotionally intelligent people can regulate their emotions and keep them in check as necessary.
- Motivation & Morale: People with high emotional intelligence tend to be highly motivated as well, which makes them more resilient and optimistic.
- Empathy & Communication: People with empathy and compassion are simply better at connecting with other people.
- Typically spans 2 days (9am to 5pm).
- Nonetheless, we can customize both the program’s duration and schedule to cater to unique client requirements (e.g., compact 1-day workshops or extended sessions beyond 3 days).
- Human Resources Professionals
- Team Leaders and Managers
- Employees at Various Organizational Levels
- Leadership Development Program Participants
- Workplace Trainers and Facilitators
- Individuals Seeking Personal and Professional Growth
- Customer Service Representatives
- Sales and Marketing Professionals
PROGRAM OUTLINE
This session provides an overview of emotional intelligence and its significance in the corporate context. Participants will explore the importance of Emotional Intelligence and five components of EQ and understand how they influence workplace interactions and outcomes.
- Introduction of Emotional Intelligence
- History of EI
- Why EI is more important than any other intelligence?
- Introduction to 4 Quadrants of Emotional Intelligence
This session dives into the science behind emotions, aiming to provide participants with a deeper understanding of how emotions function and their impact on our well-being. The session will differentiate between emotions, feelings, and mood, clarifying the distinctions between these interconnected aspects of our emotional experiences. Moreover, participants will explore practical solutions for navigating and harnessing the power of emotions to enhance personal and professional growth.
- Understanding emotion
- Emotions and how it affects us.
- Why do we block emotions?
- The Difference Between Emotions, Feelings & Mood
- What is “Amygdala Hijack”
- What causes “Amygdala Hijack”.
- The Real Solution for Emotional Turbulence
Those with high EQ are able to recognize emotions in the moment. One of the keys to developing EQ is being aware of feelings, evaluating those feelings and then managing them. Rather than letting emotions take over, you are able to take a step back and understand what is happening.
- Know your emotional strength and weakness.
- Identifying Personal Values and Beliefs
- Evaluate your emotional capability.
- What is “Emotional Response
Everyone knows that emotions come quickly and with force. It’s rare that you have control over when we are hit by an emotional wave. Even the slightest thing can trigger something deep within you.
However, if you have a high EQ, you can control how long that negative experience lasts. This can be done through using various techniques (breathing, taking a walk, thinking positively, etc.) to minimize or effectively address negative emotions that may be plaguing you.
- Identify your “Emotional trigger” that causes Anger.
- The root causes of anger
- Why anger is the destroyer of your Positive Emotion
- Managing Impulsive Behaviour
- Importance of Boundaries
- Strategy to regulate triggers and anger.
It’s very difficult to be motivated if you always have a negative attitude. Those who are full of negativity don’t often achieve their goals. Those with a high EQ are able to move toward a consistently positive attitude by thinking more positively and being aware of negative thoughts. Reframing these negative thoughts allows you to be positive and thus move toward your goals.
- You decide on “positive” or “negative” attitude.
- How to remove “negative mindset”
- Developing Positive Mindset
- How to stay agile and resilient
The characteristic of high EQ is having and developing excellent interpersonal skills. It used to be that access to the greatest amount of information would allow you to succeed, but now that everyone has immediate access to knowledge, people skills are more important than ever. Those with a high EQ are able to wisely and skilfully navigate the various relationships that fill their lives.
- The Power of Social Awareness
- Understand the power of empathy.
- Building Trust and Rapport
- Mastering the 3 C: Conversation -Communication-Collaboration
- Master the power of Listening Skills
- Cultivating Cultural Sensitivity
Managing conflict successfully will allow you to manage difficult situation effectively. High EQ people know how to resolve conflict and move on and collaborate with others. Your ability to take ownership will help you to become flexible, more understanding and versatile in solving a challenging issue.
- What is conflict?
- Why there is conflict.
- The different styles in managing conflict.
- What is “Accountability Emotion”
- How to improve your “Sense of Ownership”
- How to become a accountable person
You have the initiative to lead and gather support from others with relative ease. You can create a group that is engaged, mobilized and ready to execute the task at hand.
- What is leadership?
- Types of leadership
- Leadership Challenges
- How to improve your leadership and overcome challenges
- Strategy to enhance your “Leadership Emotional Influence”.
In this final session, participants will have the opportunity to create a personalized plan for their emotional development and growth. Building upon the knowledge and skills gained throughout the training, participants will reflect on their learning journey and identify specific areas they want to focus on further. Through self-reflection and goal setting, participants will design an actionable plan to continue developing their emotional intelligence beyond the training, fostering ongoing personal and professional growth.
- Reflection on the Learning Journey
- Defining Strategies and Action Steps
- Creating Accountability and Support
- Tracking Progress, Reflection and Celebration
PROGRAM METHODOLOGY
- Hands-on Activities: Practical exercises to reinforce theoretical concepts.
- Group Discussions: Opportunities for peer-to-peer learning and exchange of ideas.
- Role Plays: Simulations of realistic situations to build practical skills.
- Feedback Sessions: Reviews and reflections to encourage improvement.
- Problem-solving Exercises: Develop critical thinking and decision-making skills.
- Experiential Learning: Learning by doing, promoting active involvement.
- Interactive Lectures: Engaging presentations by experts in the field.
- Case Studies: Real-world scenarios for learners to apply their knowledge.
- Quizzes & Tests: Regular assessments to track learning progress.
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