OVERVIEW
Technology may have vastly improved the ability to manage, but except for a few enlightened cases where the resolution of these issues has brought significant success, still the ability of the leadership/management will determine how successful the operation is. Issues in managing workforce require the people to lead mitigating the issues with soft skills, as the quote by Enrique (the former CEO of PEPSI) says, “The Soft Stuff is harder than the Hard Stuff”.
By the end of this course the delegates will be able to:
- Upon successful completion of this course, participant will be able to:
- Understand the Fundamental of Planning,
- Gain the Leadership Skills
- Understand the evolution of managing and becoming effective leaders with paradigm shift from “Old School” to “New School” approach.
- Understand how to communicate effectively with multi-dimensional level.
- Become effective leaders in executing operational process.
- Lead with effective time management, tasks monitoring and delegation of tasks.
- Ensure workmen’s disciplines are systematically managed.
- Write titles that make your readers excited about your content and encourage them to read the rest of your report
- Typically spans 2 days (9am to 5pm).
- Nonetheless, we can customize both the program’s duration and schedule to cater to unique client requirements (e.g., compact 1-day workshops or extended sessions beyond 3 days).
- Current managers
- Supervisors and team leaders
- High-potential employees
PROGRAM OUTLINE
- Principles of Human
- Technique # 1 : H.A.T.I (HEART)
- Enhancing Relationship with team-members
- Technique # 2 : Building Rapport (S.A.L.A.M-M.E.S.R.A)
- Building Trust
- Technique #3 : H.O.R.M.A.T (Respect)
- DISCovering Personalities
- Technique # 4: Delegation
- Technique # 5: Managing Task – Effective vs Efficient.
- Technique # 6: Managing Time
- Technique # 7: W.I.S.E (Conflict Resolution)
- The 80:10:10 types
- The “A.S.K” – Attitude, Skills and Knowledge need
- Ownership, Commitment and Passion
- Case study and Discussion
- Tool #1: Reminding Skills
- Tool #2: Advising Skills
- Practice and Role Play
- Tool # 3 : Reprimanding Skills
- Tool # 4 : Motivating Skills
- Practice and Role Play
- Communication and rapport building
- Tool # 5 : Coaching Skills
- Tool # 6 : Counseling Skills
- Practice and Role Play
- Tool # 7 : Mentoring Skills
- Practice and Role Play
- Discuss on your current HR issues
- Headway – Selecting the appropriate tool(s)
PROGRAM METHODOLOGY
- Hands-on Activities: Practical exercises to reinforce theoretical concepts.
- Group Discussions: Opportunities for peer-to-peer learning and exchange of ideas.
- Role Plays: Simulations of realistic situations to build practical skills.
- Feedback Sessions: Reviews and reflections to encourage improvement.
- Problem-solving Exercises: Develop critical thinking and decision-making skills.
- Experiential Learning: Learning by doing, promoting active involvement.
- Interactive Lectures: Engaging presentations by experts in the field.
- Case Studies: Real-world scenarios for learners to apply their knowledge.
- Quizzes & Tests: Regular assessments to track learning progress.
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