OVERVIEW
As new employees in the company, all employees are required to attend a course conducted. In this course the trainees will be exposed to retail and opportunities that can be achieved.
At the end of the training, participants would be able to:
- Understanding Workplace Expectations and Professionalism
- Developing Effective Teamwork and Collaboration
- Mastering Price Tag Management
- Gaining Expertise in Goods Categorization and Stacking
- Providing Exceptional Customer Service
- Efficiently Managing Point-of-Sale (POS) Operations
- Mastering Equipment and Goods Handling
- Typically spans 5 days (9am to 5pm).
- Nonetheless, we can customize both the program’s duration and schedule to cater to unique client requirements (e.g., compact 1-day workshops or extended sessions beyond 3 days).
- New Retail Employees
- Customer Service Representatives
- Inventory and Logistics Team Members
- Cashiers and Payment Processing Staff
- Retail Supervisors and Managers
PROGRAM OUTLINE
- Personal appearance
- Attitude and discipline
- Actions imposed
- Society guidelines
- Positioning positions
- Experimental period
- Occupancy of workers
- Society expectations
- Basic duties and responsibilities of shop assistants
- Teamwork
- The importance of placing a price tag
- How to make a price tag
- Using a price tag
- How to exchange a price tag
- How to make a price tag using a PDA machine and system EG
- How to put a shelf tag
- Management of a barcode machine
- Information about price exchange
- Goods category info board
- Outlet floor plan
- Types of goods categories in the system
- Division of goods categories
- Goods price control
- Management of expired goods
- Introduction to ‘fast moving and slow moving’
- Importance of stacking
- Types of stacking techniques
- Introduction to ‘planogram’
- Errors in stacking techniques
- Weaknesses in stacking
- Management of excess stock in the store.
- Arrangement of stock in the store.
- Introduction to Fifo, Lifo, front facing
- The process of identifying expired items.
- Definition of customer service
- Description of GUEST concept
- Basics of customer service
- Over -the -counter transaction process
- How to handle customer complaints
- Definition of the interpreter
- Rules of the clerk
- Equipment of the interpreter’s counter
- How to control the counter-machine of the clerk
- Types of e-wallet payment
- Expert card management
- Service provided
- Use of counterfeit money-machine
- Packaging process
- Merchandise deed
- Price difference settlement process
- Manual selling
- Honesty and responsibility of the clerk
- FB counter management
- Fnb food preparation follows the soup
- Fnb equipment redemption process
- Definition of equipment
- List of equipment
- Equipment management
- How to manage faulty equipment and follow -up actions
- FnB Equipment Management
- Definition of receipt and return of goods
- Person in charge
- Fraud and error from vendors
- Equipment used
- Management of surplus and shortage of products
- Actions taken
- Invoice management process/po/ grn/grtn
- How to make po/grn/grtn using pda and system
- Forms required
- Product return period
- Process of receipt of goods dc
- Period of receipt time
- Management of expired goods
- Management of goods that are not recorded
PROGRAM METHODOLOGY
- Hands-on Activities: Practical exercises to reinforce theoretical concepts.
- Group Discussions: Opportunities for peer-to-peer learning and exchange of ideas.
- Role Plays: Simulations of realistic situations to build practical skills.
- Feedback Sessions: Reviews and reflections to encourage improvement.
- Problem-solving Exercises: Develop critical thinking and decision-making skills.
- Experiential Learning: Learning by doing, promoting active involvement.
- Interactive Lectures: Engaging presentations by experts in the field.
- Case Studies: Real-world scenarios for learners to apply their knowledge.
- Quizzes & Tests: Regular assessments to track learning progress.
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