OVERVIEW
The problem solving process is a logical sequence for solving problems and improving the quality of decisions. It is also a guide to identifying which tools and techniques to apply.
8-Discipline problem solving method is a well-accepted method to tackle issues encountered by an organization. This programme provides the underpinning knowledge and builds participants’ confidence to apply 8D at a working level enabling efficient resolution of problems and avoidance of future problems.
This course is suited for all personnel responsible for resolving customer’s quality related concerns.
At the end of the training, participants would be able to:
- How to use the 8-Discipline process to work through and solve a problem in a team
- Use problem-solving tools and techniques to collect and analyze data, make decisions and evaluate effectiveness of an implemented solution
- Document team progress and solutions using forms and worksheets
- Typically spans 2 days (9am to 5pm).
- Nonetheless, we can customize both the program’s duration and schedule to cater to unique client requirements (e.g., compact 1-day workshops or extended sessions beyond 3 days).
- Quality Control and Assurance Professionals
- Process Improvement Specialists
- Engineering Teams
- Project Managers
- Supervisors and Team Leads
PROGRAM OUTLINE
- Pre-test
- Problem solving tools
- Overview of 8 Steps
- Review of analytical tools in 8D
- 8D Process Step by Step – D0 – D2
- 8D Process Step by Step – D3 – D8
- Supportive tools in applying 8D problem solving method
- Post-test
Delegates completing the 8D Problem Solving training course will be able to understand a valuable tool for problem solving and to practice putting 8Ds together. Simultaneously participants will be having chance to practice other supporting tools in resolving an issue
PROGRAM METHODOLOGY
- Hands-on Activities: Practical exercises to reinforce theoretical concepts.
- Group Discussions: Opportunities for peer-to-peer learning and exchange of ideas.
- Role Plays: Simulations of realistic situations to build practical skills.
- Feedback Sessions: Reviews and reflections to encourage improvement.
- Problem-solving Exercises: Develop critical thinking and decision-making skills.
- Experiential Learning: Learning by doing, promoting active involvement.
- Interactive Lectures: Engaging presentations by experts in the field.
- Case Studies: Real-world scenarios for learners to apply their knowledge.
- Quizzes & Tests: Regular assessments to track learning progress.
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