• Introducing the 4 quadrants of Personality
• Reality Check on Personal Attributes
• Identify your own strengths and weakness as well as the people around you
• Understand why some people behave the way they do
• Assessing my Profile
• Understanding Yourself Better is the First Step to Becoming more Effective with people around you
• A look at our Individual Assets
• Identifying what Motivates and De Motivates each Personality
• Balance expressing your ideas with supporting others’ ideas
• What are our Distinct Strengths and Specialty?
• What Results do we get because we use this Specialty?
• How can we move further based on this Specialty?
• Let’s Get Moving with Master Powerful
• Let’s Have Fun with Miss Popular
• Let’s Relax with Madam Peaceful
• Let’s Get Organized with Mr Perfect
• Acknowledge the differences and work together more effectively

Note: This is a very powerful tool to understand oneself and others better, improve communication and teamwork, reduce conflict as you begin to understand why some people behave the way they do and how to cope and manage others based on their personality

Hands on Learning Gallery Walk Activity:

An activity whereby participants will be grouped based on their personalities. Participants will discuss among their personality group members on their strengths and weaknesses, what other personalities like and dislike about them. What they want other personalities to understand about them. How can they improve to become a productive and a better employee/leader? When done, all groups will “gallery walk” to the rest of the groups and may add on to what has been written. This is for them to understand and acknowledge the view of others towards them. This activity allows everyone to understand more about the personality of others and how to deal with different personalities to improve relationship, enhance teamwork and minimize miscommunication and conflict.

• Discover Your Purpose and essence in Life and why is it very important in our lives
• How to Live Life More Meaningfully
• Identifying your BIG WHY and what WAKES you up in the morning
• Understanding the power of ‘TO BE’ that contributes to the success of Goals
• Implementing BE DO HAVE model
• Visualizing for success
• Personal and Organizational Goal Setting
• Understanding the Importance and Benefits of Goal Setting
• Understand the process of growth and change
• Activating Your Reticular Activating System (RAS)

Note: Most people do not know what they want it life, therefore they just follow the flow throughout their lives. This topic is important for them to realize the importance of goals setting and knowing their big whys in life.

Hands on Learning: SMART Goal Setting Model, Vision Board Preparation

• Learning to fully understand yourself
• Knowing one’s internal states, preferences, resources, and intuitions
• Understand how your habits of a lifetime formulate who you take yourself to be
• Check the way you dedicate yourself & the way you think
• Understand positive and negative thought patterns
• Avoid engaging in negative dialogue that encourage negativity
• Reformat/rewrite your self-talk & internal dialogue for more positive results
• Realize the power of your Imagination
• Learn to override & master your Little Voice inside
• Eliminate limiting beliefs
• Get rid of self- sabotaging values
• What is Emotion and why are we Emotional
• Emotional Awareness- Recognizing one’s emotions and their effects
• Detecting your State of Mind and your Internal Conflict
• The power of determining choices

Note: We often have negative self-talk that can be damaging to ourselves, that is why it is important to change the negative self-talk to the positive’s ones. We must be aware of ourselves.

Hands on Learning: Self Reflection Activity

• Understanding and adapting our attitude to situations
• How to maintain a right Attitude
• Develop a fresh and new attitude to Everything
• Learning the 7 principles of the Great Achievers
• Responsibility – Holding Myself Accountable for Job Performance Begins with holding myself Accountable for my Attitude
• Develop a forward-thinking attitude
• How to focus on the right attitude in every aspect of work to ensure the highest level of satisfaction
• The secrets of being present at work
• Challenge Yourself
• Use past work success for future motivation
• Identify your key, essential motivators – what motivates you in your life? How to apply?
• How to motivate yourself to be at peak performance
• INCREASE the burning desire for optimum work results

Note: We need to know what motivates us, how to challenge ourselves to be successful. Commit to self-reflection for us to be grateful for whatever we have in this world.

Hands On Learning: The Frog Story, Finding your motivation

• What motivates you and others?
• Maslow’s hierarchy of needs theory and its application
• What happens when you are personally motivated?
• Volunteer for new assignments or team role
• Take advantage of learning opportunities
• Why makes us lose motivation
• Do what you LOVE! LOVING what you Do
• Why is it Important to be Passionate with your Work?
• Take Pride in Whatever you are Doing
• Why is being committed and responsible important?
• Why is it important not to abuse the trust given to us
• What ownership means at work and why is it important
• Understand why people refuse to take ownership
• Ways to create ownership mentality
• Want to be Happier at Work? Take Ownership!
• Ownership at Work, Motivating Yourself
• Understand responsibilities
• Ways to put Pride, Ownership and Energy to your Work

Note: Taking ownership in our work is important because when you have ownership, you will be responsible and accountable to whatever your action. To have these, you need to have passion in whatever you are doing. You need to do what you love but if you can’t do what you love, you will have to love what you do. Whatever it is, it still back to what you want in life.

Activity: Climber Engagement Cards activity to locate your passion, pride, and ownership

• Understand the communication process
• The 7C Principles in Effective communication
• Interpersonal relationship with NLP Model – Matching and Mirroring
• Building and maintain rapport with SAPA and SALAM-MESRA
• Communicate with your employer about your career goal.
• Ask for constructive feedback.
• Practice active listening
• Giving instruction with CHARTING
• Receive feedback with CATAT
• The feedback sandwich model

Note: Most people are not good listeners as they listen to reply. Listening is a skill that needs to be developed. By knowing what type of learner, you are (VAK), will improve communication and understanding therefore reduce miscommunication and conflict.

Hands On Learning: Listening Test, VAK eye cues

• Delegate and what not to delegate
• The upside and downside of delegation
• The Eight steps in effective delegation
• Why delegation fails?
• Coaching via BPP Model to enhance effectiveness in delegation

• Introduction and define the 4Q
• Business Acumen Drivers and how it works
• Cash
• Profit
• Assets
• Growth
• People
• Push Up your BRAND
• “Stop Selling Start Helping” – Zig Ziegler
• Practicing the Five Steps in customer service from check in to check-out counter
• Upsell and Cross-Sell
• Solving Customers problems
• Clip customers heart turning regular to loyalty
• WoW! the customers every time, go Extra-Mile
• Leading with SMILE: Store Managers in-action Leading Excellent service
• Practical and drilling session